FAQs

Depending on the size and complexity of the order, we normally prepare and handle it with the shipping company (Australia Post) within 1-3 days.

Please contact us to discuss your requirements and pricing.

After you place the order online, we only accept the payment after making sure that we can fulfil your order.
We use Shopify's payment gateway and they are 100% safe.

We strive to provide high-quality prints that meet your expectations. If we see any issue with the image you uploaded we will discuss with you before printing. If you are not satisfied with the quality of your wall print when you receive it, please contact us with a description of the issue and a photo of the print. We will work with you to find a resolution.

We use Chromaluxe HD aluminium indoor photo panels (the best quality aluminium sheets available) and a high-end printer with high-quality dye-sublimation inks to produce vibrant, durable metal prints.

We include a hanging system with all of our prints.

Dust and Dirt: Regularly clean the print with a soft, lint-free cloth.

Water: Even if it's water proof, avoid getting the print wet for a long time. If necessary, you can use a damp cloth to clean the surface, but be sure to dry the print thoroughly afterwards.

Stains: Stains can be removed by wiping the surface of the print with a damp cloth that has been dipped in warm water and mild soap. Avoid using any harsh chemicals or abrasive materials as they can cause damage to the print.

UV Light: Chromaluxe metal prints are designed to be fade-resistant, but it is still important to avoid exposing the print to direct sunlight or strong UV light for extended periods of time.

We recommend that you provide us with high-resolution images (300 dpi), in JPEG, PNG, or TIFF format. For personalized photo prints, please read the descriptions as well. If you're unsure about the quality of your image, we can assist you with evaluating and preparing it for printing.